Terms of Service

Effective Date: 7/23/2026

Welcome to Concrete Prep & Polish Supply. By accessing our website, placing an order, or purchasing products from us, you agree to the following Terms of Service.

General Terms

Concrete Prep & Polish Supply provides professional-grade concrete preparation, polishing, coating, repair, and related products and supplies to contractors, businesses, and homeowners.

We reserve the right to update, modify, or replace these Terms of Service at any time. Changes will be posted on this page with the updated effective date.

Product Information

We make every effort to provide accurate product descriptions, specifications, images, and pricing. However, manufacturers may change product specifications, packaging, availability, or recommendations without notice.

Because concrete preparation and finishing projects vary greatly, customers are responsible for selecting products appropriate for their specific application. If you need assistance selecting products, we encourage you to contact our team before ordering.

Orders & Payment

All orders are subject to product availability and acceptance by Concrete Prep & Polish Supply.

We reserve the right to refuse or cancel orders due to pricing errors, suspected fraud, inventory discrepancies, or other circumstances that prevent us from fulfilling the order.

Payment must be received in full before orders will be processed unless approved account terms have been established.

Shipping & Delivery

Shipping times are estimates and may vary due to carrier delays, weather, supply chain issues, or circumstances outside our control.

Customers are responsible for providing accurate shipping information at checkout. Concrete Prep & Polish Supply is not responsible for delays, additional charges, or delivery issues resulting from incorrect shipping information provided by the customer.

Once an order has been delivered to the shipping address provided by the customer, responsibility for the shipment transfers to the customer.

Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy, available on our website.

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrectly shipped by Concrete Prep & Polish Supply.

Refunds are issued after returned merchandise has been received and inspected.

Product Use & Safety

Products sold by Concrete Prep & Polish Supply may include tools, chemicals, coatings, abrasives, and equipment intended for professional and industrial applications.

Customers are responsible for following manufacturer instructions, safety guidelines, and applicable regulations when using purchased products.

Concrete Prep & Polish Supply is not responsible for improper use, misuse, failure to follow manufacturer instructions, or use of products outside their intended purpose.

Recommendations & Technical Advice

We provide product information and recommendations based on available manufacturer information and industry experience. Recommendations are provided as guidance only.

Every concrete project is unique. Surface conditions, materials, environmental factors, installation methods, and user experience can affect results.

Customers remain responsible for evaluating whether a product is suitable for their specific project.

Limitation of Liability

To the fullest extent permitted by law, Concrete Prep & Polish Supply shall not be liable for indirect, incidental, consequential, or special damages resulting from the purchase, use, or inability to use products purchased from us.

Our liability for any claim related to a product purchase shall not exceed the purchase price of the product giving rise to the claim.

Intellectual Property

All website content, including text, images, logos, graphics, and branding, is the property of Concrete Prep & Polish Supply and may not be copied, reproduced, or used without permission.

Contact Information

If you have questions regarding these Terms of Service, please contact us:

Concrete Prep & Polish Supply
Website: https://prepnpolish.com
Email: office@prepnpolish.com
Phone: [253-388-8063

We appreciate your business and are committed to providing contractor-grade products, technical expertise, and customer support.